Operations & Business Operations
Operating cadence, KPI governance, EOS execution, cross-functional coordination, SOPs, executive reporting, issue resolution, service continuity and accountability.
Building stronger operations.
I turn supply chain, quality and operational complexity into measurable improvement in cost, service and execution.
8+ years across manufacturing, international supply chain, logistics, quality and business operations - increasingly using automation and AI to improve execution.
Selected Impact
Evidence over adjectives.
How I Create Value
Operations from problem to execution.
Supply Chain & Commercial Operations
International sourcing, demand planning, supplier management, freight, 3PLs, warehousing, final mile, inventory, negotiation and commercial cost improvement.
Quality & Continuous Improvement
Supplier and manufacturing quality, CAPA, root-cause analysis, SPC, PFMEA, MSA, inspection systems, 5S, product improvement and customer-issue reduction.
AI-Enabled Operations & Business Systems
Workflow automation, Microsoft 365, AI-assisted reporting, CRM integration, operational intelligence and practical use of n8n, Make.com and business APIs.
Selected Work
Evidence from real operating problems.
Supplier continuity & manufacturing development
Supported supplier-continuity negotiations, studied mature supplier operations and helped formalise quality and process controls at an early-stage Hunan furniture operation.
Supplier negotiation
Factory process
Quality systems
5S
Open China case study ↗
Restructuring warehousing and final-mile operations
Reworked logistics economics across storage, unloading, picking and final-mile delivery, then led the transition into a more efficient 3PL model.
~£520k
annual savings
1,000+
SKUs
~60
peak containers/month
Embedding an operating system for execution
Functioned as the internal EOS Integrator, translating leadership priorities into VTO reviews, Rocks, scorecards, Level 10s, Issues/IDS and follow-through.
Vision
→
Rocks
→
Scorecard
→
IDS
→
Action
Open case study ↗
Reducing returns through product and process improvement
Connected customer evidence, supplier quality, packaging, handling, delivery and product design changes to reduce returns by cubic volume.
12% → 4%
returns by CBM
Open case study ↗
From leadership meeting transcript to management intelligence
Built a live workflow that retrieved leadership meeting information, applied AI-assisted analysis and returned structured reporting to Microsoft Teams.
SharePoint
→
Graph
→
AI
→
Teams
Open case study ↗
AI-Enabled Operations & Automation
Technology as part of the operating system.
Executive Meeting Intelligence
Converts recurring leadership meeting information into structured AI-assisted reporting using Microsoft 365 retrieval, workflow state and Teams delivery.
Make.com • SharePoint • Microsoft Graph •
OpenAI • Teams
View case study →
Operational AI Intelligence
A two-stage Collector and Publisher system designed to connect operational problems with relevant AI developments and produce a curated weekly intelligence update.
Make.com • AI Web Search • Data Store •
AI Toolkit • Teams
View case study →
VORA Personal Operations Assistant
A WhatsApp-based assistant combining text and audio, transcription, conversational memory, structured context, controlled tools, commitments, check-ins and external search.
n8n • WhatsApp • Anthropic • Groq •
Structured Tools • Tavily
View case study →
Experience
Engineering foundation. Quality, supply chain and operations progression.
Dec 2022 – Sep 2026
Optimise Outsourcing
Career progression across Rattan Direct and the Optimise Core Team
Operations Manager & EOS Integrator
Optimise Core Team
Led cross-functional business operations spanning EOS execution, KPI governance, finance administration, recruitment operations, executive support, business systems and workflow improvement.
Supply Chain, Quality & Technical Manager
Rattan Direct
Led end-to-end supply chain, quality and technical-product operations across China-based suppliers, 1,000+ SKUs, UK warehousing, freight, inventory, last-mile delivery, returns and product improvement.
Quality Assurance & Technical Lead
Rattan Direct
Led supplier quality assurance and technical-product activities across China manufacturing, inspection, product validation, packaging, inbound quality, returns and customer-quality escalations.
2021–2022
Quality Team Lead
Tile & Carpet Centre
Led manufacturing-quality controls, inspection, corrective action and complaint improvement, reducing customer complaints from approximately 12% to 5% while maintaining KEBS audit compliance.
2020–2021
Quality Control Engineer
Auto Springs East Africa PLC
Automotive manufacturing quality using SPC, PFMEA, MSA, control plans and corrective action, including reduction of U-bolt rejection from approximately 4% to 2%.
2018–2020
Electrical Engineer
Coca-Cola Beverages Africa
FMCG production engineering, preventive and reactive maintenance, utilities, SAP PM, troubleshooting, line efficiency and specialist-vendor overhaul coordination.
Systems & Technical Capability
Business systems used to strengthen operations.
Enterprise & business platforms
SAP PM, OrderWise, Xero, eDesk, Sage HR, Microsoft 365, SharePoint and Teams.
Operational visibility
Excel, practical Power BI, KPI scorecards, forecasting, cost analysis, reconciliations and executive reporting.
Practical business automation
Make.com, n8n, Power Automate, Microsoft Graph, webhooks, OpenAI APIs and structured workflow design.
Building greater independence
JSON, REST APIs, authentication/OAuth, Git/GitHub, Python and more advanced error-handling patterns.
Education & Certifications
BSc Control & Instrumentation
Jomo Kenyatta University of Agriculture and Technology
Second Class HonoursOperations, Service & Quality
ITIL 4 • Scrum • ISO 9001 Internal Auditor
Let's connect.
For relevant opportunities across Supply Chain, Quality, Operations, Business Operations, Process Improvement and AI-enabled Operations, choose the easiest way to reach me.